Shipping policy
Shipping Policy
At Kivaro, we are committed to making your shopping experience simple and convenient. Please review the shipping information below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. You will receive an order confirmation by email after your purchase.
Delivery Times
Estimated delivery times are generally 7–15 business days, depending on your location and the shipping method available for your order.
Please note that delivery times are estimates and may vary due to customs processing, weather, carrier delays, holidays, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase. Any applicable free-shipping offers will be clearly stated on our website.
Order Tracking
When tracking information is available, we will send it to the email address provided with your order. Please allow some time for tracking information to become active after your order has been shipped.
Customs and Import Duties
For international orders, customs duties, taxes, or other import charges may apply depending on the destination country. Any such charges are the responsibility of the customer unless otherwise stated.
Delivery Issues
If your order has not arrived within the estimated delivery period, please contact us at our customer service email. We will do our best to assist you in locating your order.
If you receive an item that is damaged or incorrect, please contact us as soon as possible and provide your order number and photos of the item so we can investigate and assist you.
Incorrect Shipping Information
Customers are responsible for providing an accurate shipping address at checkout. If an incorrect or incomplete address is provided, please contact us as soon as possible. We cannot guarantee that the shipping address can be changed after an order has been processed.
Contact Us
If you have any questions about shipping or your order, please contact us through the contact information provided on our website.
Thank you for shopping with Kivaro.